Frequently Asked Questions

What is the pricing structure?

Hit Hero offers flexible pricing options to suit your needs. You can either purchase credits on a one-time payment basis or choose our subscription plan:

• Pay As You Go:
  • 500 credits for $5 (equivalent to 1 cent per generated card)
  • 2000 credits for $15 (equivalent to 0.75 cents per generated card)
• Subscription: Create an unlimited amount of music party games for $25 per month

Is there a free trial available?

Yes! We provide a free trial that lets you experience Hit Hero with a preview set of 25 game cards generated from your Spotify playlist. Simply enter your email to receive a download link and see the service in action—at no charge.

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment options like PayPal. Our checkout process is fully encrypted to ensure the safety of your financial information.

Are there any hidden fees or cancellation charges?

No hidden fees or cancellation charges! You only pay for the plan you choose, and our subscription can be canceled at any time without incurring extra costs.

What is your refund policy?

If you're not completely satisfied with Hit Hero, we offer a refund within a specified period after your purchase. However, refunds are only possible for accounts that have not generated any game cards beyond the free sample. For complete details, please refer to our Terms and Conditions or contact our support team.

What printing recommendations do you have for the game cards?

For the best results, print your game cards on high-quality, thick paper or card stock—matte or glossy photo paper works wonderfully. We recommend using a sharp pair of scissors or a precision paper cutter for clean cuts, and a bone folder or scoring tool to achieve crisp, neat folds.

Why can’t I use Spotify-created playlists directly with Hit Hero?

Due to limitations in the Spotify API, playlists created directly by Spotify cannot be converted into our game format. To work around this, simply copy the Spotify-created playlist to your own account by right-clicking on it, selecting 'Add to other playlist' and then choosing 'New playlist'. The copied playlist can then be used seamlessly with Hit Hero.